Refund Policy

We want you to be completely satisfied with Duckier. If you're not, we've got you covered.

30-Day Money-Back Guarantee

Try Duckier risk-free. If you're not satisfied within the first 30 days, we'll refund your payment in full. No questions asked.

Eligibility for Refund

You are eligible for a full refund if you meet the following conditions:

Your refund request is made within 30 days of the initial purchase date
This is your first subscription with Duckier
You have not previously received a refund from us
Your account has not been terminated for violation of our Terms of Service

No Questions Asked: Within the 30-day period, you don't need to provide a reason for your refund request. We respect your decision.

How to Request a Refund

Requesting a refund is simple and straightforward:

Contact Us

Send an email to our support team or use the contact form

Verify Account

Provide your account email address for verification

Receive Refund

Refund processed within 5-10 business days

Refund Processing

Once your refund request is approved:

Refunds are processed within 5-10 business days
The refund will be credited to your original payment method
Bank processing times may vary depending on your financial institution
You will receive an email confirmation once the refund is processed

Payment Method: Refunds are always issued to the original payment method used for the purchase. We cannot refund to a different payment method.

Exceptions

The following situations are not eligible for a refund:

Requests made after the 30-day money-back guarantee period
Subscription renewals (only the initial purchase is covered)
Accounts terminated for Terms of Service violations
Duplicate refund requests (one refund per customer)
Purchases made through third-party resellers

Important: If your account was terminated due to abuse, illegal activity, or violation of our Terms of Service, you are not eligible for a refund.

Subscription Renewals

Our 30-day money-back guarantee applies only to your first purchase. Subscription renewals are not eligible for refunds. However, you can cancel your subscription at any time to prevent future charges.

To cancel auto-renewal:

Log in to your Duckier account
Go to Subscription settings
Click "Cancel Auto-Renewal"
Your access continues until the end of the current billing period

Questions?

If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help.

Need help with a refund?

Contact Support